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March 03, 2010

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Sheree Johnson

It’s great to see so much conversation about the persuasive power of stories. As I read this post, I was struck by the varying and valid definitions of brand story and storytelling that are being used in business today. Since language is so important in communications, I thought I would share how we use these words: (1) Brand Story is the narrative that, in the telling, portrays the heart and soul of the brand and emotionally connects your brand with the consumer. For example, Nike isn’t just selling sports gear. They’re selling the mythic story of heroic achievements through hard work, sweat, and perseverance. The Brand Story needs to be infused into all organizational activities and assets (people, culture, product, packaging, facilities, marketing, customer experiences, etc.). It’s the ‘big S’ story. (2) Brand history is the founding and evolution of the company. Many brands view their story as merely their histories. Though perhaps interesting, this is not the ‘big S’ story. (3) Brand experience stories are the personal stories that consumers tell about their experiences with products and services. These stories are very desirable outcomes from effectively infusing your organizational activities and assets with the Brand Story.

Mark Frisk

It's a great story, but it's mostly made up.

Don't get me wrong. I love my Moleskines, have for years. And just because the story's not exactly true doesn't make it less effective.

Clearly this brand is connecting on a very deep, emotional level with its fans. The story it tells is obviously a key driver of that connection. Other drivers include the quality of the product, the sense of connectedness with other fans, and even the retro appeal Moleskines have amidst a sea of the latest cool digital gear.

Here's a detailed look at the "real" Moleskine. Illuminating reading for anyone interested in brands and brand stories.

http://thinktopia.com/2008/03/03/moleskine-notebooks/

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    About Joe


    • Joe Pulizzi is a leading author, speaker and strategist for content marketing. Joe, founder of content matching site Junta42, is co-author of Get Content Get Customers. This blog looks at the trends in content marketing, and how marketers can learn to think and act like publishers.

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